Shipping Policy
How Lyze Labs™ ships research compounds worldwide, what to expect by region, and how customs handling works.
Last updated: April 2026
Free Worldwide Shipping$0
Every Lyze Labs order ships free, worldwide, with no minimum order. We absorb the international freight cost so the price you see is the price you pay.
Delivery Guarantee
Order with total confidence. If customs ever holds your package, the courier loses it, or it simply does not arrive, we reship your order free, no questions asked. You never pay twice for a shipment that did not reach you, a promise most research suppliers will not make. Once carrier tracking confirms non-delivery, your replacement goes out with fresh tracking. See the full terms on our delivery and reship guarantee page.
Discreet Packaging
Every shipment leaves our facility in plain, unbranded packaging with no external product labelling. The outer packaging carries no compound names, no logos, and no references to the contents. Inside, materials are sealed and protected for international transit.
Estimated Delivery Times
Delivery estimates by region after the order leaves our fulfilment facility:
Estimates are guidance, not guarantees. Actual delivery times depend on customs processing, carrier load, and conditions outside our control.
Carriers & Tracking
Lyze Labs ships via international express and standard carriers selected per destination for the best balance of speed and reliability. Tracking is provided for every order once the package leaves our facility.
Customs & Import Duties
International shipments may be subject to import duties, taxes, or fees determined by the destination country. These are the responsibility of the buyer and are not included in the product price.
- ●Customs fees vary by jurisdiction and order value.
- ●Lyze Labs is not responsible for delays caused by customs inspection or processing.
- ●Compliance with local import regulations is the buyer's sole responsibility.
Customs Seizure
In the rare case a package is held or seized by customs, we will work with the buyer on a case-by-case basis to determine the most appropriate resolution. Outcomes depend on the jurisdiction, the reason for the hold, and the documentation available.
Shipping Questions?
Email support@lyzelabs.com with your order reference and we will respond within one business day.